I'm french and I decided to order a Gretsch drumkit in
september 1998. Gretsch drums are not imported in Europe so the only solution for me was
to find a store in the US that would ship the drums in France. After contacting different
stores, I chose to order the drumkit from Thoroughbred Music Tampa FL, I paid over $3500
cash in September 98.
The drums arrived in France on May 99. A snare drum and 2 lugs were missing, 2 rims mount
were not the good ones and the hoops on one tom were different that the other ones. I
tried to contact Thoroughbred Music but an email autoresponder told me that they were now
Sam Ash. I then contacted Sam Ash and had to wait more than 1 month and send around 10
emails and faxes for them to give me an RA number.
I had to pay for sending back the wrong rims mounts and hoops on June 99, then I had to
wait until January 2000, 6 months!!!, for them to answer althought I had
sent dozens and dozens of emails and faxes in the meantime and had to pay a lawyer in
France for sending them 2 registered letters in September and December 1999 to no avail.
Thanks to Sam Ash, I am still
waiting for the missing items.
They always refused to send the items that I send them back for exchange after they told
me to do so.
THAT IS ROBBERY
I was stupid enough for paying cash, I use to pay cash to my local
store,
I have better prices and service this way, but
once Sam Ash has got your money you don't exist anymore.
Nearly every correspondence between us is on the following pages
You will find enough reasons here
for
NEVER ordering at Sam Ash,
A COMPANY MANAGED
BY TWO THIEVES AND LIARS
You can follow the time in the righ part of the frames, O + x days means
how
many days since ordering and D + x days means how many days since delivery. |
